Remote Assistance
Need help with your ELITE simulator? Our Remote Assistance service allows our technical support team to securely access your system and provide real-time diagnostics, software updates, and troubleshooting—no matter where you are.
Simply download the remote support software below to get started. With your permission, our certified technicians can quickly identify and resolve issues, minimizing downtime and ensuring your simulator stays mission-ready.
Fast. Secure. Reliable.
Support, just a click away.
One-Time Remote Assistance
One-Time Remote Assistance
Click this button to download and run the program for a one-time support session. After running the program, you’ll receive a 9-digit session code. Simply provide this code, and we can securely connect to your device to resolve the issue.
Unattended Assistance
This option is ideal for ongoing support without requiring your presence every time. By setting up unattended access, we can connect to your device as needed for maintenance and troubleshooting, even when you’re not available.